All prices are FOB origin. Orders require a 50% non-refundable deposit at time of order. Packing, freight and insurance charges are additional costs which must be added to the order. Goods will be ready to ship within the lead time specified. Lead times begin with receipt of deposit and order details. Orders must be paid in full, including shipping, handling, packing, storage, applicable taxes and service charges prior to shipment. Buyer assumes responsibility to collect taxes from ultimate client or user and remit to state.
Cancellations / Returns / Changes:
Because of the production nature of our products, we are not able to offer returns on any custom products. Orders are not cancelable after five (5) working days. Changes in orders require prior written approval from Archilume and may be subject to change fees.
Warranty + Disclaimer:
The Buyer understands that there may be slight deviations in final sizes, surfaces, colors. Archilume has the right to change, discontinue or modify the design, production, dimensions and other materials of any of its Products and to substitute material equal to or superior to that originally specified.
Products are sold with a limited warranty against manufacturer defects in materials and workmanship for a period of 3 years from the delivery date. Archilume reserves the right to repair or replace defective Products at its sole discretion. This limited warranty does not extend to other materials supplied by the Buyer or damage caused by shipping, accident, abuse, misuse, negligence, cleaning, or normal wear and tear. This warranty applies to the original Buyer only and is not transferable. All other warranties express or implied are excluded. Archilume reserves the right to modify its limited warranty at any time in its sole discretion. Please refer to our warranty statement for additional detailed information.
Archilume is not responsible for the following:
- Damage caused by improper cleaning solutions or methods.
- Damage caused by improper installation or assembly by the Buyer or the Buyer’s agent.
- Damage caused by exposure to weather or improper environment.
- Any costs of installation, removal, or re-installation.
- Restoration or repair work.
- Any parts purchased separate from our Products.
Products shall be shipped FOB origin, such that risk of loss, damage, and title of Products shall pass to Buyer upon delivery to the designated carrier. Freight shall be prepaid and allowed on all shipments of Products. Actual freight costs are subject to change.
Standard shipment will be made via DHL or FedEx. Applicable freight and cartoning charges will be added to the final invoice.
Our products are thoroughly inspected and carefully packed before leaving our facility. Should you receive products in a damaged condition, apparent or concealed, claims for damage must be made against the carrier immediately. Keep all packaging materials. Archilume is not responsible for any freight related claims, but may assist the Buyer in this process at Archilumes’ sole discretion.
Should visual inspection upon the receipt of a shipment show damage, it must be noted on the delivery receipt and signed by both you and the driver. Failure to do so will result in the carrier refusing to honor your claim. Retain all packing materials and notify carrier immediately that you wish an inspection report made, so you can proceed to make a claim against carrier.
When damage is not apparent until the product is unpacked, then a claim for concealed damages must be made immediately. Retain all packing materials and notify carrier that you wish an inspection report made so you can proceed to make claim against carrier.
All lead times correspond to the published lead times on the Archilume quote. The lead times are estimated, and products can occasionally become backordered or delayed. Custom projects require 8 weeks or more for completion. Lead times are calculated from the date of the receipt of deposit.
Standard Product Return Policy:
All returned and non-damaged refused orders of our standard products are subject to a restocking fee. Please contact Customer Service at 604 442 2576 to request a Return Authorization within 10 days of product receipt. If authorized, return instructions will be provided. Return Authorizations expire 30 days after the issue date. Credit is only issued to products in resalable condition.